I don’t ask much of life. I am a simple person, with simple desires. And my lunch order, I think, is relatively simple. Well, maybe in this day and age of “Give me a #4 and super size it” mine is a little more complicated, but I don’t think it is so complicated that it’s *impossible* to get right.
Every time I go into Wendy’s or McDonalds, this is pretty much what I order, and I use these same words every time:
Side Salad
with Ranch Dressing
and a Bag of Croutons.
Medium Iced Tea
with a slice of lemon.
That’s it. That’s all. Five things to remember, but I have begun to notice that I have about a one in ten chance of getting everything I ask for on a first shot. At least that is the way it seems, so today I decided to turn this into an official socialogical study. From this point on, whenever I go into a fast food restaurant and order this meal, I am going to document the response.
To begin. Today I went into the McDonald’s around the corner from my work and put in my order, exactly as stated above. This was the response:
***No croutons. I had to ask again.
**No slice of lemon. I had to ask again.
***Also, why is it that some people do not understand that a major component of iced tea is….ICE!!! Why is it that they people will try to make you an iced tea with less ice in it than they would put in your average cup of soda? I had to ask for more ice.
***Not only all this, but as I was standing there, waiting for all the items which I could clearly see behind the counter to be put on to my tray, I saw no fewer than two people who had ordered after me get their food first—and that being cooked food! I guess the fact that I was eating lite also made me a lite customer, not as important as the big meat eaters.
Either that, or they were somehow aware that I was going to document the ineptitude of their eating establishment, and were getting back at me before I even got started.
I will collect data from at least ten McDonald’s visits and ten Wendy’s visits, then report back on the results. What do you think? Am I over-reacting? Or am I going to find that customer service is not what it should be?
High School Drop Outs work at those restaurants. If they can’t remember to go to school and not fail at life, what makes you think they can remember to get lemon and croutons? lol 😉
No, wait! I have an update! Believe it or not, today at Wendy’s the kid got my order completely right! I was amazed. Not only that, but he even asked, “Ranch dressing, right?” In my book that earns one extra point for conscienciousness.
So here’s the score so far: Wendy’s has 11. Ten points for a perfect order and 1 bonus point for conscienciousness.
McDonald’s has…well, let’s see…1 pt off for no lemon, 1 pt off for no croutons, 1/2 pt off for not enough ice, and 1/2 pt off for not serving me in a timely fashion. That givesw them 7.
And the contest continues!
Fast Food Surveys
After reading your Fast Food Surveys I have concluded that you have way too much time on your hands or you are totally bored…..One last thought, the last place in the world you should be eating is at a Fast Food place……If money is an issue a nice salad made at home is a better and wiser choice.