I don’t know about you, but whenever I have to make a personal business phone call and end up “talking” to an automated attendant, my business can almost NEVER can be addressed by any of the options they offer. I don’t want to hear my balance, track a package, upgrade, stop or start my service. I’m always pressing 5 for “other,” or saying “Representative,” because the simple choices they offer just don’t do me any good.
I can go through layers upon layers of options and never get anywhere near what I want to know. In fact, I’ve pretty much gotten to the point where I simply press “0” at the first possible opportunity, to avoid wasting tons of time going round and round in circles.
I wonder if it’s this way for everyone, or do I just have really, really weird issues.
